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Facility management - Viera Somorová

Kniha: Facility management
Autor:

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Specifikace
Nakladatelství: Professional Publishing
Rok vydání: 2014
Počet stran: 167
Rozměr: 25 cm
Úprava: 164 stran : ilustrace , plány
Vydání: 1. vyd.
Jazyk: slovensky
Vazba: pevná
EAN: 9788074311413
Ukázka: » zobrazit ukázku
Popis

Výzvou pre napísanie tejto knihy je poznanie, že pojem facility management je ešte aj v súčasnej dobe pre mnohých aj tých, ktorí p

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facility management
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OBSAH
ÚVOD ........................................................................................................................................9
1 FACILITY MANAGEMENT...................................................................................11
I . I H istó ria fa c ility m a n a g e m e n tu..................................................................................... 12
1.2 D efin íc ie fa c ility m a n a g e m e n tu.................................................................................. 13
1.3 C iele fa c ility m a n a g e m e n tu............................................................................................ 13
2 ČINNOSTI ORGANIZÁCIE V STAVEBNOM OBJEKTE
Z ASPEKTU FACILITY MANAGEMENTU....................................................17
2 .1 H lav n é čin n o sti (co re b u sin e ss).................................................................................... 17
2.2 P o d p o rn é č in n o s ti..................................................................................................................18
3 PRIESTOR A INFRAŠTRUKTÚRA...................................................................21
3 .1 S trateg ick é p lá n o v a n ie a ria d e n ie p rie sto ru.............................................................2 1
3.1.1 P riesto ro v é p lá n o v a n ie............................................................................................21
3.1.2 P o žiad av k y o rg a n iz á c ie n a p rie s to r..................................................................23
3.1.3 P riesto ro v é š ta n d a rd y...............................................................................................24
3.1.4 P riesto ro v ý r o z p o č e t.......................................................................л.......................26
3.2 P renájom a riad e n ie o b sa d e n o sti b u d o v y....................................... 28
3.3 Správa a ú d ržb a b u d o v.......................................................................................................29
3.3.1 S práva b u d o v...............................................................................................................29
3.3.2 Ú d ržb a b u d o v...............................................................................................................33
3.4 Správa e n e rg ií.........................................................................................................................33
3.5 U pratovanie in te riéru a e x te rié ru..................................................................................35





4 PRACOVNÍCI A ORGANIZÁCIA .....................................................................37
5 ÚDRŽBA B U D O V....................................................................................................41
5.1 D ru h y ú d ržb y b u d o v..........................................................................................................45
5 .1 .1 P ra v id eln á p rev e n tív n a ú d rž b a.........................................................................45
5 .1 .2 V y v o lan á ú d r ž b a.....................................................................................................46
5 .1 .3 H av arijn é s lu ž b y......................................................................................................46
5 .2 P ro c esy ú d ržb y b u d o v [ 1 0 ]...........................................................................................47
5.2.1 P lán o v a n ie ú d rž b y...................................................................................................47
5 .2 .2 P ríp rav a ú d rž b y........................................................................................................48
5 .2 .3 R e alizá cia ú d rž b y....................................................................................................48
5 .2 .4 V y h o d n o te n ie............................................................................................................48
5 .2 .5 Z le p š o v a n ie................................................................................................................48
5.3 M an u ál u žív an ia b u d o v...................................................................................................49
5.3.1 P ra v id lá u ž ív a n ia b u d o v.......................................................................................50
5 .3 .2 P ra v id lá te ch n ic k ý ch p re h lia d o k......................................................................51
5 .3 .3 P ra v id lá ú d ržb y b u d o v y.......................................................................................51
6 FORMY ZABEZPEČENIA SLUŽIEB FACILITY
MANAGEMENTU......................................................................................................55
6.1 In so u rc in g ................................................................................................................................55
6 .2 O u ts o u rc in g............................................................................................................................55
6.3 P ro jek t z a b e z p e č e n ia slu žieb fa c ility m a n ag e m en tu form ou
o u ts o u rc in g u..........................................................................................................................59
6.3.1 T ec h n ic k o -e k o n o m ic k é š tú d i e..........................................................................60
6 .3 .2 Š p ecifik ácia v y b ran ý c h p o d p o rn ý ch č in n o s tí...........................................62
6 .3 .3 V ý b er p o sk y to v a te ľa slu žieb facility m a n a g e m e n tu..............................63
6 .3 .3 .1 U rč en ie o p tim áln ej p o n u k y p o sk y to v a te ľa slu žieb f a c ility 68
6 .3 .4 Z m lu v a o p o sk y to v a n í slu ž ie b facility m a n a g e m e n t..............................76
7 FACILITY MANAGEMENT A ŽIVOTNÝ CYKLUS
STAVEBNÉHO O BJEK TU....................................................................................81
7.1 Ž iv o tn ý c y k lu s sta v eb n é h o o b je k tu............................................................................81
7 .2 P rev ád z k o v é n á k la d y.........................................................................................................82
7 3 P lán o v an ie p rev á d zk o v ý ch n á k lad o v v e tap e p ro jek to v ej p ríp rav y
stav eb n éh o o b je k tu ..............................................................................................................83
7 .4 R iešen ia sta v eb n é h o o b je k tu..........................................................................................83
7.4.1 V zá jo m n ý v zťah p rev á d zk o v ý ch n á k lad o v a riešen í
stav eb n éh o o b je k tu...................................................................................................84
7.5 P ro jek to v an ie sta v eb n é h o o b je k tu...............................................................................86
7 .6 R ealizačn á fáza in v estičn éh o p ro c e s u.......................................................................89
8 FACILITY MANAGEMENT A UDRŽATEĽNÉ BUDOVY.......................93
8.1 U d ržateľn é b u d o v y..............................................................................................................93
8 .1.1 B en efity u d ržateľn ý ch b u d o v..............................................................................96
8.1.2 H o d n o ten ie u d rža teľn o sti s ta v b y......................................................................97
8.1.3 F acility m an ag em en t v u d rža teľn ý c h b u d o v á c h.......................................98
8.2 F acility m an ag em en t v p ro jek to v ej fáze u d ržateľn ej b u d o v y................... 100
8.3 F acility m an ag em en t v p rev ád zk o v ej fáze u d ržateľn ej b u d o v y............... 102
9 EURÓPSKA NORMA STN EN 15221 FACILITY
MANAGEMENT.......................................................................................................105
9 . 1 E u ró p sk a n o rm a S T N EN 15 2 2 1 -1 F acility m a n ag e m en t -
T erm ín y a d efin ície [3 4 ].................................................................................................109
9.1.1 M o d el fac ility m a n a g e m e n tu............................................................................109
9 .1 .2 Š tru k tú ra/ro zsah slu žieb fac ility m a n a g e m e n tu.................................... 112
9 .2 E u ró p sk a n o rm a S T N E N 15221 -2 F acility m a n a g e m e n t -
N áv o d na p ríp ra v u d o h ô d o facility m a n ag e m en te [1 8 ]............................... 113
9.2.1 T rv a n ie d o h o d y o p o sk y to v an í slu žieb facility m a n a g e m e n t 115
9 .2 .2 C en a za p o sk y to v a n ie s lu ž ie b........................................................................ 115
9 .2 .3 Z o d p o v ed n o sť je d n o tliv ý c h ú č a s tn ík o v.................................................... 115
9 .2 .4 Ú ro v eň slu žieb - S L A........................................................................................ 117
9.2.5 Š tru k tú ra d o h o d y o p o sk y to v an í slu žieb facility m a n a g e m e n t 1 17
9 .2 .6 N e v y h n u tn é zlo žk y d o h o d y o p o sk y to v a n í slu žieb facility
m a n a g e m e n tu.......................................................................................................... 117
9-3 E u ró p sk a n o rm a S T N EN 15221-3 F ac ility m a n a g e m e n t -
S p riev o d ca k v alito u vo facility m an ag em en te [3 5 ]..........................................119
9.3.1 Ú ro v e ň s lu ž ie b........................................................................................................120
9-3.2 U k a z o v a te le ................................................................................................................122





9 .3 .3 Ž iv o tn ý c y k lu s ú ro v n e slu ž e b ( S L ) ...............................................................123
9 .3 .4 Z le p še n ia slu ž ie b fac ility m a n a g e m e n tu......................................................123
9 .4 E u ró p sk a n o rm a S T N EN 1 5 2 2 1 -4 F ac ility m a n a g e m e n t -
K ate g o rizá cia , k la sifik á c ia a štru k tú ry vo fac ility m a n ag e m en te [ 3 6 ].. 125
9 .4 .1 P ro d u k t fa c ility m a n a g e m e n t........................................................................... 125
9 .4 .2 C y k lu s k v ality P D C A.............................................................................................127
9 .4 .3 A lo k á c ia n á k la d o v................................................................................................. 128
9.5 E u ró p sk a n o rm a S T N E N 15221-5 F ac ility m a n a g e m e n t -
N áv o d n a p ro c e sy fa c ility m a n a g e m e n tu [3 7 ].................................................... 128
9.5.1 V ý v o j p ro ce so v fa c ility m a n a g e m e n tu ........................................................ 130
9 .6 E u ró p sk a n o rm a S T N E N 15221-6 F ac ility m a n ag e m en t -
M e ra n ie p lô c h a p riesto ro v v o fac ility m a n a g e m e n te [3 8 ]............................132
9.7 E u ró p sk a n o rm a S T N E N 15221-7 S m e rn ic a p re b en c h m a rk in g
v ý k o n n o sti [ 3 9 ].................................................................................................................. 137
9.7.1 K v an tita tív n y b e n c h m a rk in g............................................................................ 139
9 .7 .2 K v alitatív n y b e n c h m a rk in g.............................................................................. 139
9 .7 .3 K o m b in o v a n ý b e n c h m a rk in g .............................................................................140
9 .7 .4 P ro c e s b e n c h m a rk in g u........................................................................................ 140
Z Á V E R.................................................................................................................................143
S u m m a ry...........................................................................................................................144
P rílo h y.................................................................................................................................145
Literatúra163






       

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